The UK’s Original Producer of T-Shirts for Dogs

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Mailorder Terms and Conditions

DELIVERY
We are known for delivering quickly and aim to send out the majority of orders within 48 hours. If an item you have ordered is out of stock we will inform you by email. You can change/cancel your order or wait for delivery (we will give you an estimated delivery date). If your order is urgent please call us to check our stock levels and we will endeavour to get the goods out as quickly as possible. If you have any queries please email us info@igloodesigns.co.uk

DELIVERY CHARGES
Orders over £60 FREE delivery

Applicable to UK mainland only. For overseas orders P&P will be charged at cost. Please contact us for further details.

CONTACT US
Please email all queries to info@igloodesigns.co.uk.

RETURNS POLICY
We will always refund or replace any faulty item free of charge within 14 days of purchase.
Please email info@igloodesigns.co.uk if you have something faulty. Once we are informed you wil either be asked to return the item or email a photo of the problem. It is important for us to see any faulty goods in order to rectify any production problems that may have occurred and to ensure customer satisfaction. If you are unhappy for any other reason we guarantee to exchange or refund (not incl P&P). You will need to inform us within 14 days. If you need to return goods then we recommend that you obtain a proof of postage form, free from the post office, this will insure any one package for up to £34. There is no need to pay extra for special services. If it is lost in the post the post office will give you a claim form. Any goods must be returned unused and in their original packaging. We will only refund the purchase price to the same account the goods were bought with. Return goods to Returns Dept. K9 by igloo designs. 51 Islingword road. Brighton. BN2 9SF

CANCELLING YOUR ORDER
If you would like to cancel your order please email info@igloodesigns.co.uk with the details of your order.

PRIVACY STATEMENT
We will not pass on any customer details.

PAYMENT
We accept payment with most major credit and payment cards: Visa: MasterCard, Switch, Maestro and Solo. Sorry but not American Express or Diners. You can also make payment throught PayPal even if you are not a PayPal customer. We ask all overseas customers to pay by credit card. 

Jan 2016